“At Sportball, we are committed to providing the best possible experience for our customers. If you are not satisfied with your Sportball experience after the 3rd session, then you can request a refund for any unused sessions.”
The Fine Print
The Guaranteed Fun Policy is governed by the Sportball Service Terms and Conditions, which can be found on www.sportball.com/terms. A brief description is shown below for convenience. In the case of any conflict between the summary below and the Sportball Service Terms and Conditions, then the Sportball Service Terms and Conditions prevail.
| Term & Condition | Why? |
| A refund can only be requested after attending a minimum of 3 sessions. | Sometimes kids take some time to warm up to a group activity like Sportball. It’s important to give each kid a chance to explore a program like Sportball at their own pace. |
| A refund can only be requested once per customer. | This reduces the probability that customers will try and take advantage of this policy. |
| Merchandise fees, including shipping & handling, are not refundable. | Used merchandise cannot be returned. |
| Refunds will be provided for the value of any sessions that are scheduled to take place after the date when the refund is requested. | We incur costs to run Sportball sessions, and we think that it is fair that we are paid for any sessions that a customer has participated in. |
| Refund requests are processed within 10 business days. | Sometimes we are busy, and it takes a bit longer than usual to process a refund. |
| Refunds must be requested by email. | So that we have a record of the refund request. |
| The policy does not to apply to purchases made with third party organizations. | If your purchase was made with a third party, then policies of the third-party would govern your purchase. |
| In the case of a pandemic, or similar act of God, we may elect to offer credits instead of a refund. | If we are forced to stop our programs (like during the COVID pandemic), then we feel like a credit is more fair to issue than a refund. |
Questions
Please email any questions, or to request a refund, please Contact Us.